These general conditions of sale are valid exclusively between the RAYS SPA Company (hereinafter referred to as "OWNER") and any person who makes online purchases (hereinafter referred to as "CUSTOMER") on the website www.byiodase.com (hereinafter " THE SITE") and have as their object the regulation of the purchase of products and services, carried out remotely and made available by the SITE itself through the internet in compliance with Italian legislation. These conditions may be subject to changes and the date of their publication on the SITE is equivalent to the date of entry into force.

OWNER OF IODASE COSMETICS AND RELATED SERVICES

RAYS SpA
Via Francesco Crispi, 26
60027 Osimo (AN) Italy
VAT number 01316780426

OBJECT OF THE CONTRACT

With these general conditions of sale, RAYS SPA sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.byiodase.com. The contract is concluded exclusively through the internet, by accessing the CUSTOMER to the address www.iodase.com and placing a purchase order according to the procedure provided by the site itself.

The CUSTOMER undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by RAYS SPA and are accepted once the order has been sent.

REGISTRATION

In order to use the Service or part of it, CUSTOMERS must register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the privacy policy and these general conditions. The CUSTOMER is responsible for safeguarding their access credentials.

PURCHASE PROCEDURE

Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and discretionary acceptance of the OWNER.
The CUSTOMER must select the products and check out, after carefully checking and possibly modifying the information contained in the order summary. The order is placed through confirmation of the same and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form.

The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs when the OWNER sends the Order Confirmation to the email address provided by the User. The Owner reserves the right not to confirm an order by communicating to the User within 20 days of purchase and to the email address associated with the purchase itself, the possible unavailability of one or more of the products purchased. In this case the Owner will refund the price and shipping costs incurred by the User.

PRODUCT AVAILABILITY

Product availability refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative since, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before the order is confirmed.

Even after sending the order confirmation email sent by info@iodase.com, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed via e-mail.

If the CUSTOMER requests cancellation of the order within 24 hours of purchasing the products, thus terminating the contract, RAYS SpA will refund the amount paid within 2 days, from the day on which it became aware of the CUSTOMER's decision to terminate the contract. Prices, descriptions or availability of products displayed are subject to change without notice. The photos included are indicative and do not constitute a guarantee of the quality of the products.

EXECUTION OF THE ORDER

The Order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the product ordered.
The Owner cannot be held responsible for damages suffered by the CUSTOMER due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.

PRODUCT PRICES

All sales prices of the products indicated on the website www.byiodase.com are expressed in Euros and include VAT and all taxes.
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before making the payment.
The CUSTOMER accepts RAYS SPA's right to modify its prices at any time; however, the goods will be invoiced based on the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by info@iodase.com to the CUSTOMER.

PAYMENT METHODS

Payment for the order must be made when it is forwarded to www.paypal.com .
The CUSTOMER will be able to pay online for the price of the Products and the related delivery costs via: PayPal/Credit Cards, Bank Transfer, Cash on Delivery and payment methods offered by Shopify Payments.

PayPal/Credit Card

Once the order has been confirmed, the CUSTOMER will be redirected to the PayPal site where he can make the payment with his account or using a card, including a prepaid one, or in any case according to the methods accepted by Paypal and in compliance with the relevant conditions.

Bank transfer

Once the order has been confirmed, the CUSTOMER must pay the total amount of the order by bank transfer to the following bank:

BNL (National Labor Bank)
Ancona branch
IBAN: IT81B0100502600000000001280
SWIFT BIC: BNLIITRR

Payable to:
Rays SpA
Via Francesco Crispi, 26
60027 – Osimo (AN)

Mark

Once the order has been confirmed, the CUSTOMER must make payment upon delivery of the goods to the address indicated by the user.

SHOPIFY PAYMENTS

Once the order has been confirmed, the CUSTOMER will be redirected to the Shopify Payments payment section where he can make the payment with his account or using a card, including a prepaid one, or in any case according to the methods accepted by Shopify and in compliance with the relevant conditions.

SHIPPING

The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 15 days. from the date of receipt by the CUSTOMER of the order confirmation email sent by ordinionline@rays.it .
For each order placed on the website www.byiodase.com, RAYS SPA issues the regular transport document for the goods shipped. The receipt is available and printable, after the order has been processed, in the "My orders" section of the CUSTOMER's "My online account" space. The document will contain the information provided by the CUSTOMER during the purchase procedure. After issuing the document, it will not be possible to make any changes to the data indicated in it.
Throughout Italy, shipping is free for orders over €29.90 (VAT included), for orders under €6.90. For all other countries indicated below, shipping costs are free for orders over €99.00 (VAT included), for orders under €19.90 or €24.90 depending on the shipping countries . The rates can be viewed in the cart at the end of the order.

The countries to which Rays ships and the related shipping times are:

• Shipping 2/3 working days: Austria, France, Germany, Principality of Monaco
• Shipping in 3/4 working days: Belgium, United Kingdom, Luxembourg, Holland, Poland, Czech Rep., Slovak Rep., Slovenia, Spain, Hungary, Denmark
• Shipping in 4/5 working days: Ukraine, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Sweden

Deliveries are made during normal working hours to the address indicated by the CUSTOMER and according to the methods specified in the order summary.

Upon delivery, the CUSTOMER must check the contents, specifying any anomalies on the delivery form.
In case of failure to collect within the deadline established by the carrier, the products will be returned to the OWNER who will refund the price of the products but not the shipping cost. The OWNER cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the CUSTOMER, for damage that may occur to the products after their delivery by the carrier or for delays attributable to the carrier same.

RIGHT OF WITHDRAWAL

In case of purchase of products or services on the site, the CUSTOMER has the right to withdraw from the contract without giving reasons, within 14 days. The withdrawal period expires 14 days after the day on which the CUSTOMER or a third party - other than the carrier and designated by the CUSTOMER - acquires physical possession of the goods. To exercise the right of withdrawal, the CUSTOMER is required to inform the OWNER of the decision to withdraw via an explicit declaration sent to the contacts indicated.

EFFECTS OF WITHDRAWAL

If the CUSTOMER withdraws from this contract, all payments made to the OWNER will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of standard delivery offered ) without undue delay and in any case no later than 14 days from the day on which the OWNER is informed of the CUSTOMER's decision to withdraw from this contract. These refunds will be made using the same payment method used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly agreed otherwise; in any case the CUSTOMER will not have to bear any costs as a consequence of this reimbursement. The refund may be suspended until the goods are received or until the CUSTOMER demonstrates that they have sent the goods back, whichever is earlier.
The CUSTOMER is requested to return the goods and deliver them to the OWNER without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the CUSTOMER sends back the goods before the 14 day period expires. The costs of returning the goods will be borne by the CUSTOMER. The CUSTOMER is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

LIMITATIONS ON THE RIGHT OF WITHDRAWAL ON PRODUCTS

Damaged or used products, even partially, will not be replaced or refunded. The CUSTOMER must insert a copy of the delivery document received inside the packaging box.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk deteriorating rapidly, are sealed and are not suitable for return for hygienic reasons or are connected to the protection of health and have been opened after delivery.

LEGISLATIVE REFERENCES

1. Legislative Decree 21/2014 - implementing Directive 2011/83/EU on consumer rights

WARRANTY

The CUSTOMER who purchases as a consumer has the right to guarantee on the products and services purchased within the limits of 24 months from purchase and under the conditions established by law, provided that the OWNER is notified of the defects found, in the same manner provided for withdrawal, within 2 months of their discovery.
To exercise the warranty right, the CUSTOMER is required to return the product following the instructions indicated in the appropriate section of the site or, failing that, by contacting the OWNER.

THE SERVICE IS PROVIDED “AS IS”

The Service is provided by the OWNER "as is", without any express or implicit guarantee as to its accuracy or availability.

INTERRUPTION OF SERVICE

The OWNER reserves the right to add, remove functions or features or suspend or completely interrupt the provision of the Service, either temporarily or permanently. In the event of permanent interruption, the OWNER will act as possible to allow CUSTOMERS to withdraw their information hosted by the OWNER.

RESALE OF THE SERVICE

CUSTOMERS are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of the site and its Services without the express permission of the OWNER, guaranteed directly or through a specific resale program.

INDEMNIFICATION

The CUSTOMER undertakes to keep the OWNER (as well as any companies controlled or affiliated by the same, its representatives, directors, agents, licensees, partners and employees) harmless from any obligation or liability, including any legal expenses incurred to defend itself in judgment, which may arise following damages caused to other CUSTOMERS or third parties, in relation to the contents uploaded online, to the violation of the terms of the law or the terms of these conditions of service.

ALLOWED USE

CUSTOMERS cannot:

Reverse engineer, decompile, disassemble, modify, or create derivative works based on the Site or any portion thereof;

Circumvent the computer systems used by the site or its licensors to protect the content accessible through it;

Copy, store, modify, change, prepare derivative works of, or alter in any way any of the content provided on the site;

Use any robot, spider, site search/retrieval application, or other automatic device, process or means to access, retrieve, scrape, or index any portion of the Site or its contents;

Rent, license or sublicense;

Defame, abuse, harass, harass, threaten, or otherwise violate the rights (such as rights of privacy and publicity) of others;

Disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;

Use the site in any other improper manner that violates these Terms.

PRIVACY POLICY

For information on the use of personal data, CUSTOMERS should refer to the privacy policy of www.iodase.com

AGE REQUIREMENTS

CUSTOMERS declare that they are adults according to the legislation applicable to them. Under no circumstances may children under the age of 18 use the site.

LIMITATIONS OF LIABILITY

The OWNER, within the limits of applicable law, is liable for damages of a contractual and non-contractual nature to CUSTOMERS or third parties exclusively when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of the activity of the site.

The CUSTOMER expressly exonerates and relieves the OWNER of the site from any liability, to the extent permitted by applicable legislation, in relation to any damages or claims of any type and kind of its own and/or third parties including direct, indirect, punitive, incidental, special, damages resulting from lost profits, lost revenues, loss of data or replacement costs arising from or in any case connected with this agreement.

RAYS SPA assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet network, in the event that it is unable to execute the order within the times established by the contract.

CHANGES TO THESE TERMS

The OWNER reserves the right to make changes to these Terms at any time, giving notice to the User by publishing them on the site.

The CUSTOMER who continues to use the site after the publication of the changes accepts the new Terms without reservation.

ASSIGNMENT OF THE CONTRACT

The OWNER reserves the right to transfer, assign, dispose of by novation or subcontract all or some of the rights or obligations arising from these Terms, provided that the CUSTOMER's rights provided herein are not prejudiced.

The CUSTOMER may not assign or transfer in any way its rights or obligations under these Terms without the written authorization of the OWNER.

COMMUNICATIONS

All communications relating to the site must be sent using the contact information indicated.

NULLITY

If any clause of these Terms is found to be invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected thereby and will remain effective.

APPLICABLE LAW AND JURISDICTION

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to Italian law.

The parties undertake to submit any dispute, within the limits of applicable legislation, to the jurisdiction of the Italian courts, with exclusive jurisdiction identified in the court of Milan, or in the court of residence or domicile of the consumer.

DEFINITIONS

SERVICE

The service offered by RAYS SPA as described by these Terms and within the site.

CUSTOMER

The natural or legal person who uses the Service.

TERMS AND CONDITIONS (OR TERMS)

These general conditions of service, which constitute a legally binding agreement between the CUSTOMER and the OWNER.

ORDER PROCESSING RECEIPT

Indicates the email that the OWNER sends upon receipt of the order.

ORDER CONFIRMATION

Indicates the email that the OWNER sends when the products are shipped to confirm the shipment of all or part of the purchased products.